Why is customer retention so poor in the auto retailing industry? The answer is in the name…”auto retailing”. The primary […]

What’s Your Currency in the New Reality? Our Founder and CEO Steven Apicella has contributed to Agent Entrepreneur. Every company […]

Where do you stand with delivering great customer experience? Surveys reveal, 82% of companies believe they are meeting customer expectations […]

Do you remember the time when smartphones didn’t exist? It’s been around that long! The modern day smartphone was introduced […]

Consider this daily occurrence…a customer needs F&I product support. They may search for their paper contract and look for the […]

It’s a startling fact, that 7 out of 10 customers never return to their selling dealer…even after painstakingly selecting them […]

I agree with the basic premise of learning from our past. However, using one’s past successes or failures when making […]

The real currency of an Amazon-like experience isn’t the one time digital purchase. It’s the iron clad loyalty earned from […]