Automation Process

FixedOps Automation

FixedOps represents another commonly missed F&I revenue and relationship opportunity for dealers, their customers and their support community (F&I agents and administrators). Many have tried and many of failed to capture F&I revenue on the service drive. The failure isn’t due to the customer’s desire to protect their ownership experience…it’s a process failure.

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FixedOps Parts/Labor Warranty

Automation Process

Strategic DX has developed an advanced process automation to capture a true parts/labor limited warranty on every customer pay RO*. (*Guidelines are in place to automatically excluded regular maintenance and additionally any other administrator and/or dealer selectable op codes to exclude.)

Our automation includes:

  • DMS programming to add the administrator's parts/labor limited warranty to every customer pay RO and automatically adjust the parts cost of the repair.
  • Customer receives a digital copy of their parts/labor limited warranty.
  • DMS integration to capture all the data associated to the ROs that included a parts/labor limited warranty for the administrators’ use.
  • Claims automation leveraging administrator defined digital rulesets, when service is needed.
Our automation includes:

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It’s your customer and should always be your relationship.

How does this succeed? The service advisor simply does their job, other than disclosing to their customer that the repair includes a parts/labor limited warranty, so the customer is aware (and it’s clearly disclosed on the RO too). It’s a value-add proposition for the dealer. The parts/labor limited warranty is automatically added to the RO. The parts price(s) are automatically adjusted. The warranty data is digitally captured for the administrators’ use. The customer automatically receives a digital version of the warranty. There is a process automation for claims, when they occur. People and products matter…but so does intelligent processes. Ready to extend F&I beyond the one-time transaction? We are.

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