Learn How
It’s your customer and should always be your relationship.
How does this succeed? The service advisor simply does their job, other than disclosing to their customer that the repair includes a parts/labor limited warranty, so the customer is aware (and it’s disclosed on an eligible RO too). It’s a value-add proposition for the dealer. The parts/labor limited warranty disclosure is added to an eligible RO. All customer pay (non-maintenance) RO prices are adjusted. The warranty data is digitally captured for the administrators’ use. The customer can view a digital version of the warranty. There is an optional process automation for claims, when they occur. People and products matter…but so does intelligent processes. Ready to extend F&I beyond the one-time transaction? We are.
