We believe its everyone's responsibility in the dealer support community, to help strengthen that core relationship to help the dealer drastically improve revenue and retention via a remarkable dealer branded customer experience. Visit YourDealerExperience.com for more information.
How many programs (service contracts, warranties, etc) are offered in your finance office? Through how many third party administrators?
How many different ways is there for your customer to get service through the programs offered (look at each "How to File A Claim" in the agreements your customer walks away with)?
How many of those service methods are desired (modern in the form of an intuitive app) and how many strengthen your relationship with your customer leading to more sales and meaningful retention?
The truth is...the current methods are so disconnected and undesirable that the delivery of service associated to the finance office programs offered is rarely transparent at the point-of-sale. If customers were disclosed the truth about today’s disconnection to service…they probably wouldn’t buy many of the finance office programs offered.
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Dash is where your customers are. Give your customers the freedom of convenient mobile & web access and allow them to focus on what matters - their automotive experience. Download the Service App informational PDF
Be directly in the hands of your customers. Provide instant access to claims and service via the free Dash mobile application on both iOS and Android platforms.
We connect the wires behind the scenes, even in a multiple TPA environment, to improve claim processing speed and efficiencies, strengthen claim accuracy, improve loss control, and close the loop between the customer, service drive, administrator and service provider with Dash
To get started customers are granted easy access via their last name and VIN bar code scanning using their smartphone camera.
We focus on returning the customer to the dealer’s service drive but still capture a dealer retention opportunity when the customer receives service outside the dealership. This is accomplished by directly connecting customers to the most desired industry service solutions like Safelite AutoGlass, Alloy Wheel Repair Specialists and 1800DentDoc. Lost emails or delayed phone messages are excuses of the past when this integrated model is deployed. These premier service providers are technologically integrated in the solution providing fast, reliable service to enhance the customers' dealer experience.